Best Auto Repair, Upland

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Auto Insurance FAQs

Working Hours
    Monday - Friday 8:00AM - 5:00PM
    Saturday - Sunday Closed

Auto Insurance FAQs

Auto Insurance FAQs

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Who do I call to file a claim?

Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.

What does my policy require me to do after an accident?

Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.

Want more information on your rights? To make an appointment, call us at 909-920-9492 or make an appointment online!

What People Say About Us

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    , 06/30/2020

    If I could more than 5 stars, I would. I have taken my cars here for many years - even in the Foothill Foreign Auto days. David and his staff are always honest and fair. Pricing for minor or major repairs are much lower than a Dealership. Highly recommended.

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    , 06/30/2020

    Angie and the team have been servicing our cars and I must say that I have never had such a great experience with an auto repair company. We had a problem with an intermittent noise in our van that other shops couldn't find. They found it!

  • reviewicon
    , 06/30/2020

    Everyone was so kind. They treated us like family.

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    , 06/30/2020

    They had installed a radiator a couple of months ago and unfortunately it was defective (no fault of theirs) so I took it back around 4:00 pm on a Friday. Since this is my only vehicle and I had plans for the weekend they opted to fix it there right away. They contacted their parts warehouse and had a radiator delivered right away and had me back on the road very quickly. Thank you to everyone at Save On.

  • reviewicon
    , 06/30/2020

    So happy I found this auto body shop! Trust worthy, professional and great service. Highly recommend!

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    , 06/30/2020

    I am so happy with the service I was provided from this team. I brought them a car that had a multitude of problems because I bought it from a guy on offer up who thought he was a mechanic and ruined the car. They took care of everything and all for a VERY reasonable price. As soon as you walk into their lobby you are put at ease because you can see they are AAA certified, have awards for their service, and best of all you see a picture of their employees showing what a close knit group they are. They are a family owned business and they definitely treat you as if you are being welcomed into their family because they truly take care of you! This team is dedicated to providing top notch service to their customers to ensure peace of mind. Angie has wonderful customer service and is very professional. I was so grateful to have someone who was willing to explain everything they worked on so I didn't just sign a piece of paper without knowing exactly what I was signing for. I will definitely be a returning customer for regular services such as oil changes. If you are looking for a new mechanic that you know you can trust please go to Save On Auto Care. I highly recommend taking your car here!

Call us for service: 909-920-9492

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